Vendor Terms of Service

1. Agreement to Terms

These Vendor Terms of Service (“Vendor Terms”) constitute a legally binding agreement between you (“Vendor,” “you,” or “your”) and Online Commerce Hub, LLC DBA SpontiCoupon (“SpontiCoupon,” “we,” “us,” or “our”). By creating a vendor account, listing deals, or otherwise using our platform, you agree to be bound by these Vendor Terms, our general Terms of Service, and our Privacy Policy. If you do not agree, do not create a vendor account.

2. Account Registration & Eligibility

• You must be a legally authorized representative of the business you register on SpontiCoupon.
• Your business must be a legitimate, legally operating entity in your jurisdiction with all required licenses and permits.
• You are responsible for maintaining the accuracy of your account information — business name, address, contact details, and payment methods.
• You must be at least 18 years of age to create a vendor account.
• SpontiCoupon reserves the right to verify your business identity and to refuse or terminate accounts that do not meet our standards.

3. Subscription & Fees

• Access to the SpontiCoupon vendor platform requires an active paid subscription. Tiers, pricing, and features are detailed on our Pricing page.
• Subscription fees are billed monthly or annually through Stripe. By subscribing, you authorize recurring charges to your payment method on file.
• SpontiCoupon charges zero commissions and zero per-transaction fees on deals. Your subscription fee is your only cost to us.
• Free trial periods, if offered, begin on the date of subscription. A valid payment method is required at sign-up. You will be charged at the end of the trial unless you cancel beforehand.
• You may upgrade, downgrade, or cancel your subscription at any time. Cancellations take effect at the end of your current billing period. No prorated refunds are issued for early cancellation.
• Promotional pricing (including Founders Launch discounts) is applied at the time of subscription and honored for the duration specified. SpontiCoupon reserves the right to modify promotional offers for new subscribers.

4. Deal Listings & Your Obligations

• Accuracy: All deal listings must be truthful and accurate. Prices, descriptions, discount percentages, and terms must reflect the actual offer available to customers.
• Honoring Deals: You are obligated to honor all deals exactly as listed. Refusing to honor a valid, unredeemed deal without legitimate cause (e.g., fraud) may result in account suspension or termination.
• Deal Types: SpontiCoupon offers two deal types — Steady Deals (up to 30 days) and Sponti Coupons (4–24 hours, with a minimum 10% additional discount over your Steady Deal price). Both types are subject to your subscription tier limits.
• Deal Limits: Your subscription tier determines the number of deals you may publish per month. Exceeding your limit requires a tier upgrade.
• Content Standards: Deal images, descriptions, and other content must comply with applicable laws. Prohibited content includes anything misleading, deceptive, offensive, discriminatory, sexually explicit, or infringing on third-party intellectual property.
• No Guaranteed Results: SpontiCoupon does not guarantee any minimum number of deal claims, customer interactions, or revenue outcomes. Marketing results vary by business, deal quality, location, and customer demand.

5. Payments, Deposits & Money Transmission

• Platform Role. SpontiCoupon is a marketplace platform that facilitates connections between vendors and customers. SpontiCoupon does not accept, hold, transmit, or control customer funds on vendors’ behalf. SpontiCoupon is not a bank, money transmitter, payment processor, or money services business.
• Vendors may require customer deposits for Sponti Coupon deals. Deposit payments are processed through your configured payment account (Stripe Connect, Square, PayPal, Venmo, Zelle, or Cash App).
• SpontiCoupon does not collect, hold, process, or have access to deposit payments. All financial transactions for deposits occur directly between you and the customer through your chosen payment processor.
• Stripe Connect. If you use SpontiCoupon’s integrated Stripe Connect feature, your payments are processed by Stripe, Inc., a licensed payment processor. Your use of Stripe Connect is subject to Stripe’s Connected Account Agreement and Stripe’s Services Agreement. SpontiCoupon is not a party to transactions processed through Stripe and does not control Stripe’s licensing, compliance, or operations.
• Manual Payments. If you accept payments via third-party apps (Venmo, Zelle, Cash App, or similar), you are solely responsible for complying with those platforms’ terms of service and applicable law. SpontiCoupon is not responsible for disputes, chargebacks, or losses arising from manual payment arrangements.
• Remaining Balance Collection at Redemption. When a customer redeems a deal that has a remaining balance due, SpontiCoupon provides two tools — neither of which makes SpontiCoupon a party to the transaction:
  • Stripe Payment Link. You may use SpontiCoupon’s scan interface to generate a Stripe checkout link for the remaining balance. The customer pays on their own device; funds transfer directly to your connected Stripe account. SpontiCoupon does not collect, hold, or receive any portion of this payment and charges no application fee on balance transactions.
  • External Collection. You may collect the remaining balance using your own card terminal, cash, or any other method outside SpontiCoupon. When you confirm collection using the “Collected In Person” button, you are solely representing that payment has been received. SpontiCoupon has no visibility into, and bears no responsibility for, external payment transactions. Any dispute arising from an external payment is solely between you and the customer.
• You are solely responsible for your refund policies, chargeback disputes, and deposit disputes. You must clearly communicate deposit terms to customers through your deal listings.
• Mandatory Steady Deal Credit. If a customer claims a Steady Deal with a deposit and does not redeem it before the deal’s expiration date, you are required to retain that deposit amount as a credit applicable to a future purchase or service at your business. You may not refuse, cancel, or reduce this credit without the customer’s written consent. Failure to honor Steady Deal credits is a violation of this Agreement and may result in immediate account suspension or permanent removal from the platform.
• Sponti Coupon Deposits — No Credit Required. If a customer claims a Sponti Coupon with a deposit and does not redeem it within the stated redemption window, the deposit is forfeited by the customer. You are not required to issue a refund or credit for unredeemed Sponti Coupon deposits.
• You are responsible for all taxes, sales tax collection, and compliance obligations arising from payments you receive in your jurisdiction. Nothing in this Agreement constitutes tax or financial advice.
• You are responsible for maintaining any required state or federal licenses for your business activities, including any required money transmitter licenses in states where your operations require them.

6. AI-Powered Features & Disclosure

Eligible subscription tiers include access to Ava, our AI deal strategist, and other AI-assisted tools that may generate deal titles, descriptions, tags, images, pricing suggestions, and social media captions. These features are powered by third-party large language models (including Google Gemini and Anthropic Claude). By using these features, you agree to the following:

• Review before publishing. AI-generated content — including titles, descriptions, tags, images, and captions — is provided as a starting point only. You are solely responsible for reviewing, editing, and approving all content before it is published on the platform or posted to social media.
• AI hallucination risk. AI models may produce inaccurate, incomplete, or misleading content (commonly called “hallucinations”). SpontiCoupon is not responsible for errors, omissions, or inaccuracies in AI-generated content that you publish without review. Publishing inaccurate deal information is a violation of Section 4 of this Agreement.
• AI-generated images. When you use our AI image generation feature, images are created by a generative AI model. You must ensure generated images accurately represent your actual business, products, or services. Using AI images that misrepresent your offering is prohibited and may result in account suspension.
• AI search tags. Deals on SpontiCoupon may be assigned AI-generated search tags to improve discoverability. These tags are suggestions; you may edit or remove them from your deal listing at any time.
• No financial advice. AI analytics and ROI estimates are based on platform data and are provided for informational purposes only. They do not constitute financial, tax, or business advice.
• Data usage. You retain full ownership of your business data. SpontiCoupon does not use your specific deal data to train external AI models, and we do not share your data with AI providers beyond what is necessary to process your request in real time.
• FTC compliance. You are responsible for ensuring that any AI-generated content you publish complies with FTC guidelines on truthful advertising (16 CFR Part 255), including that claims about your products or services are accurate and substantiated.

7. Social Media Auto-Posting & Consent

Business tier vendors and above may connect social media accounts (Facebook, Instagram, X/Twitter, TikTok) to automatically post deals when published. This feature is opt-in — it is only activated when you explicitly connect a social media account from your Vendor Settings. By connecting an account and enabling auto-posting, you expressly consent to and agree to the following:

• Express authorization. You grant SpontiCoupon permission to post deal content — including deal images, descriptions, and AI-generated captions — to your connected social media accounts automatically when you publish a deal. This authorization remains in effect until you disconnect the account.
• AI-generated captions. Post captions are generated by an AI model (Google Gemini) and are tailored for each social media platform. Captions may include hashtags and promotional language. You are responsible for reviewing deal content before publishing, as posts go out automatically. SpontiCoupon is not liable for caption errors or platform-specific formatting issues.
• FTC #Ad disclosure. When SpontiCoupon’s brand accounts post about your deals, those posts are labeled #Ad per FTC 16 CFR § 255.5 (2023). Posts made to your own business accounts are considered your own promotional content and are your responsibility to disclose per applicable law if required.
• Platform compliance. You are solely responsible for ensuring your deal content, images, and captions comply with each social media platform’s terms of service and community guidelines. SpontiCoupon is not liable for posts that violate any platform’s rules.
• No guarantee of posting. SpontiCoupon is not responsible for failed, delayed, or missing posts due to social media platform outages, API changes, expired authorization tokens, or rate limits. You should verify that posts appeared after deal publication.
• Account consequences. SpontiCoupon is not liable for account suspensions, bans, reduced reach, or other penalties imposed by social media platforms on your accounts as a result of auto-posted content.
• Revoke at any time. You may disconnect any social media account and disable auto-posting at any time from Vendor Settings → Social Media. Disconnecting stops future auto-posts but does not delete previously published posts.

8. Customer Reviews

• Customers who redeem deals may leave reviews after a 24-hour waiting period. Reviews are publicly visible and contribute to your vendor rating.
• You may reply to reviews through your vendor dashboard. Replies must be professional and constructive.
• You may not offer incentives, threaten, or coerce customers in connection with reviews. Manipulation of the review system will result in account penalties up to and including termination.
• SpontiCoupon does not remove reviews except in cases of clear policy violations (harassment, spam, or fraudulent content). We are not responsible for negative reviews that reflect a customer’s genuine experience.

9. Loyalty Programs

Vendors on eligible subscription tiers may create loyalty programs (punch card or points-based) to reward repeat customers. These vendor-operated programs are separate from SpontiCoupon’s platform-wide SpontiPoints program. You are solely responsible for the administration, terms, and fulfillment of your loyalty program. SpontiCoupon is not liable for disputes between you and customers regarding loyalty rewards.

10. Data & Privacy

• You will receive access to customer data (names, contact information) only for customers who interact with your deals. This data must be used solely for fulfilling deals and providing customer service related to SpontiCoupon transactions.
• You may not sell, share, or use customer data for purposes unrelated to your SpontiCoupon deals without explicit customer consent.
• Vendor Data Obligations. If you collect personal information from customers through your use of the SpontiCoupon platform, you are independently responsible for complying with all applicable federal and state privacy laws, including providing required notices to your customers and honoring their privacy rights. You represent and warrant that customer data you collect will be used only for purposes consistent with your own privacy policy and applicable law, and not shared with unauthorized third parties.
• California Residents (CPRA). Vendors located in California, or vendors whose customers include California residents, should be aware that the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CPRA”), may impose obligations on your business with respect to the personal information of California consumers. You are independently responsible for your own CPRA compliance.
• Multi-State Privacy Laws. You are responsible for compliance with applicable data protection and privacy laws in all jurisdictions where you operate, including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other applicable state privacy laws.
• Our collection and use of your data is governed by our Privacy Policy, incorporated herein by reference.

11. Deal Non-Fulfillment & Enforcement

Honoring the deals you publish is your primary obligation as a vendor. Failure to do so harms customers and damages the trust that makes the SpontiCoupon marketplace work. Accordingly, we treat non-fulfillment seriously:

• Immediate Deal Removal: SpontiCoupon may remove any deal from the platform at any time if we receive credible reports of non-fulfillment, misrepresentation, or fraud, without prior notice to you.
• Account Suspension: A first confirmed instance of refusing to honor a valid, unredeemed deal without legitimate cause (e.g., verifiable fraud by the customer) may result in immediate account suspension. During suspension, all active deals are deactivated and no new deals may be published.
• Account Termination: Repeated non-fulfillment, confirmed fraud, or a single egregious instance of non-compliance will result in permanent account termination. Terminated vendors are blacklisted from opening new accounts on the platform.
• Post-Termination Obligation: Termination of your account does not release you from the obligation to honor any deals that were claimed by customers prior to the termination date. You remain legally obligated to fulfill those deals through their expiration date.
• No Refund on Termination: If your account is terminated for cause (violations of these terms), no refund of prepaid subscription fees will be issued.
• Customer Complaints: We reserve the right to investigate customer complaints regarding your deals. You agree to cooperate with any such investigation and to respond to our inquiries within 72 hours.
• Reporting Abuse: If you believe a customer is attempting to fraudulently redeem a deal (e.g., using a forged or expired code), you must report it to us immediately rather than simply refusing service. We will investigate and take appropriate action.

12. Advertising Accuracy & FTC Compliance

• Truthful Pricing. You represent and warrant that all prices, discounts, and savings claims in your deal listings are truthful and not misleading. Any reference to an “original,” “regular,” “was,” or “list” price means a price at which you actually offered the product or service to the public in the recent past at a substantial quantity. You shall not fabricate or inflate original prices solely to make a discount appear larger, in accordance with the FTC’s Guides Against Deceptive Pricing (16 CFR Part 233).
• No Fake Reviews. You shall not submit, solicit, or compensate any person for submitting false, misleading, or fake reviews or testimonials on the SpontiCoupon platform. You shall not suppress genuine negative reviews. In accordance with the FTC’s Guides Concerning the Use of Endorsements and Testimonials (16 CFR Part 255), verified customer reviews may not be filtered or altered by you.
• Material Connections. If you offer any incentive (discount, free item, payment, or other benefit) in exchange for a customer review or social media post about your deal, you must ensure that material connection is clearly disclosed in that review or post, consistent with 16 CFR Part 255.
• Coupon Terms. You shall clearly state all material restrictions on your deal listings, including expiration dates, geographic limitations, excluded items, and any limits on quantity per customer. Restrictions shall be displayed prominently and not buried in fine print.
• FTC Act Generally. You agree to comply with all applicable FTC regulations and guidelines, including but not limited to the FTC Act’s prohibition on unfair or deceptive acts or practices (15 U.S.C. § 45). SpontiCoupon reserves the right to remove any deal listing it reasonably believes violates applicable advertising laws or regulations.

13. Prohibited Conduct

You may not use the SpontiCoupon platform to:

• Post false, misleading, or deceptive deal listings
• Engage in fraudulent transactions or collude with customers to abuse the platform
• Circumvent the redemption system or manipulate analytics
• Spam, harass, or threaten customers or SpontiCoupon staff
• Violate any applicable federal, state, or local law or regulation
• Attempt to reverse-engineer, scrape, or disrupt the platform or its underlying systems

14. Termination

• You may terminate your vendor account at any time by canceling your subscription and contacting support.
• SpontiCoupon may suspend or terminate your account without prior notice for violations of these terms, fraud, abuse, or any conduct that harms the platform or its users.
• Upon termination, all active deals will be deactivated. You remain obligated to honor any deals that were claimed by customers before the termination date, through those deals’ expiration.

15. Disclaimer of Warranties

The SpontiCoupon platform is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee that using the platform will result in any specific business outcomes, customer volume, or revenue.

16. Limitation of Liability

To the fullest extent permitted by applicable law, SpontiCoupon and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the platform, including but not limited to loss of revenue, loss of data, loss of business, or loss of goodwill — even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any and all claims arising out of or related to these Vendor Terms shall not exceed the subscription fees you paid to SpontiCoupon in the twelve (12) months immediately preceding the event giving rise to the claim.

17. Indemnification

You agree to indemnify, defend, and hold harmless SpontiCoupon, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) your breach of these Vendor Terms; (b) your deal listings or content; (c) your interactions with customers; (d) your business operations; or (e) your violation of any applicable law or third-party right.

18. Modifications to These Terms

SpontiCoupon reserves the right to modify these Vendor Terms at any time. We will notify you of material changes via email or a notice within the vendor dashboard at least 14 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the revised terms.

19. Governing Law

This Agreement and any dispute or claim arising out of or relating to it shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law provisions. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the foregoing, nothing in this Agreement limits any rights you may have under the mandatory consumer protection laws of the state in which you are located, to the extent such laws cannot be waived by contract. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

20. Arbitration Agreement

Please read this section carefully — it affects your legal rights and contains a class action waiver.

Agreement to Arbitrate. You and SpontiCoupon agree that any dispute, claim, or controversy arising out of or relating to this Agreement or your use of the SpontiCoupon platform, including disputes about the formation, existence, breach, termination, enforcement, interpretation, or validity of this Agreement (collectively, “Disputes”), shall be resolved exclusively by binding individual arbitration rather than in court, except as set forth below.

Arbitration Rules. Arbitration shall be conducted by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules (or, where applicable, its Consumer Arbitration Rules), available at www.adr.org. The arbitration shall be conducted remotely via videoconference or telephone, unless both parties mutually agree in writing to an in-person hearing. If an in-person hearing is required by applicable law and cannot be waived, it shall be held in Miami-Dade County, Florida, or such other location as the AAA determines is most convenient. The arbitrator shall have exclusive authority to resolve disputes relating to the interpretation, applicability, or enforceability of this Arbitration Agreement.

Arbitration Costs. AAA filing fees and arbitrator compensation shall be allocated in accordance with applicable AAA rules. For claims under $10,000, SpontiCoupon will advance your portion of the filing fee if you demonstrate financial hardship. Each party bears its own attorneys’ fees unless the arbitrator awards fees under applicable law.

Exceptions. Either party may seek relief in small claims court for disputes within that court’s jurisdictional limits, provided the action remains in small claims court. Either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration. Nothing in this Agreement prevents either party from filing a complaint with a government regulator or agency.

Opt-Out Right. You may opt out of this Arbitration Agreement within thirty (30) days of first accepting this Agreement by sending written notice to legal@sponticoupon.com with the subject line “Arbitration Opt-Out.” Your opt-out applies only to the Agreement version in effect at the time of your opt-out and does not affect other sections of these Vendor Terms.

Class Action and Representative Action Waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SPONTICOUPON EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION. You and SpontiCoupon waive any right to bring or participate in a class action, collective action, or other representative proceeding in any forum. The arbitrator shall have no authority to consolidate claims, conduct class arbitration, or award relief to any person other than the individual parties. If this Class Action Waiver is found unenforceable as to a particular claim, that claim shall be severed from arbitration and may proceed in court individually, but the waiver remains in full effect for all other claims. If the Class Action Waiver is found entirely unenforceable, this entire Arbitration Agreement shall be null and void only as to that claim.

21. Contact

For questions about these Vendor Terms, please contact us at our contact page or email vendors@sponticoupon.com. For arbitration opt-out notices, email legal@sponticoupon.com.